Bespoke Jewellery Service Terms and Conditions

Terms for Customers purchasing bespoke commissions from Sahmani

Customer’s obligation

1. The customer (the “client”) will provide all necessary information (including images where applicable) in order for SAHMANI to agree a price, timeline, and a scope for the commissioned piece. Once authorised, the client will stay in regular contact with SAHMANI until the transaction is completed. The customer agrees to accept the piece as it is shipped in accordance with what has been agreed with SAHMANI.

2. The price agreed with SAHMANI will not change once the deposit has been paid unless otherwise agreed between the customer and SAHMANI.

3. The client will pay an agreed amount, as a non-refundable initial deposit, at the commencement of the transaction in order for SAHMANI to commence initial design phase of the work.

4. The customer will check and provide feedback on all progress updates from SAHMANI. Continuing the exchange of messages with SAHMANI may constitute approval of the progress under these terms, unless expressly stated in a timely manner in a communication.

5. The customer will pay the final balance ahead of commencement of production of the piece(s), unless otherwise agreed with SAHMANI. The client will forfeit the non-refundable deposit should they choose not to proceed with the order, unless agreed in writing with SAHMANI.

6. The customer will respect SAHMANI’s creative process, style and technique as part of the SAHMANI process involved in the creation of the commission. The client will accept the SAHMANI’s freedom of expression in accordance with their practice. By paying the deposit the customer confirms that they base their decision to proceed with the commission on the SAHMANI’s body of work presented to the customer at the time of requesting the commission.

7. You are not obliged to proceed with the commission until you have paid the final balance for the piece, however, once initial design work has started, the deposit cannot be refunded.

8. All bespoke creations will ship from Accra unless otherwise stated

 

SAHMANI’s obligation

1. SAHMANI will work together with the client to ensure every aspect of the commission is carried out in a smooth and timely manner. We will send a written confirmation regarding the receipt of the deposit and the final payment, along with sketches, images notes and 3D renders at every stage that it is required.

2. We will carry out delivery and receipt of the piece at which point the transaction will be concluded. We will be available for questions and concerns throughout and afterwards as necessary.

3. The customer waives any right to a return for a bespoke made piece, including any diamonds and gemstones if applicable. A return can only be accepted if the piece arrives with the customer in an unsatisfactory state and then the normal SAHMANI returns policy will apply and the customer will be given the option to have the piece re-made or receive a partial refund, not including the initial deposit.

4. If there is a dispute between the customer and SAHMANI, SAHMANI will endeavour to find a mutually acceptable resolution which may include engaging the services of an independent arbitration professional. SAHMANI is under no obligation to create a second commissioned piece if the customer is dissatisfied with the first.

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