How can we help? Send us a What’sApp on +233 (0) 20 988 7798

Store Policy

Sahmani operates the www.sahmani.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Sahmani website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.sahmani.com, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template.

​

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

​

Terms for Customers purchasing bespoke commissions from Sahmani

Customer’s obligation

  1. The customer (the “client”) will provide all necessary information (including images where applicable) in order for SAHMANI to agree a price, timeline, and a scope for the commissioned piece. Once authorised, the client will stay in regular contact with SAHMANI until the transaction is completed. The customer agrees to accept the piece as it is shipped in accordance with what has been agreed with SAHMANI.

  2. The price agreed with SAHMANI will not change once the deposit has been paid unless otherwise agreed between the customer and SAHMANI.

  3. The client will pay an agreed amount, as a non-refundable initial deposit, at the commencement of the transaction in order for SAHMANI to commence initial design phase of the work.

  4. The customer will check and provide feedback on all progress updates from SAHMANI. Continuing the exchange of messages with SAHMANI may constitute approval of the progress under these terms, unless expressly stated in a timely manner in a communication.

  5. The customer will pay the final balance ahead of commencement of production of the piece(s), unless otherwise agreed with SAHMANI. The client will forfeit the non-refundable deposit should they choose not to proceed with the order, unless agreed in writing with SAHMANI.

  6. The customer will respect SAHMANI’s creative process, style and technique as part of the SAHMANI process involved in the creation of the commission. The client will accept the SAHMANI’s freedom of expression in accordance with their practice. By paying the deposit the customer confirms that they base their decision to proceed with the commission on the SAHMANI’s body of work presented to the customer at the time of requesting the commission.

  7. You are not obliged to proceed with the commission until you have paid the final balance for the piece, however, once initial design work has started, the deposit cannot be refunded.

 

SAHMANI’s obligation

  1. SAHMANI will work together with the client to ensure every aspect of the commission is carried out in a smooth and timely manner. We will send a written confirmation regarding the receipt of the deposit and the final payment, along with sketches, images notes and 3D renders at every stage that it is required.

  2. We will carry out delivery and receipt of the piece at which point the transaction will be concluded. We will be available for questions and concerns throughout and afterwards as necessary.

  3. The customer waives any right to a return for a bespoke made piece, including any diamonds and gemstones if applicable. A return can only be accepted if the piece arrives with the customer in an unsatisfactory state and then the normal SAHMANI returns policy will apply and the customer will be given the option to have the piece re-made or receive a partial refund, not including the initial deposit.

  4. If there is a dispute between the customer and SAHMANI, SAHMANI will endeavour to find a mutually acceptable resolution which may include engaging the services of an independent arbitration professional. SAHMANI is under no obligation to create a second commissioned piece if the customer is dissatisfied with the first.

​

​

Contact Us

If you have any questions or suggestions about our Policies, do not hesitate to contact us.

​

+233 (0) 55 513 5235 / support@sahmani.com