Shipping and Returns
Please note our return policy varies depending on the item/s you are considering for purchase.
The following 3 item types are explained below:
- Made To Order Collection Pieces
- Bespoke one of a kind designed jewellery or customised Made to Order Collection jewellery
- Loose Gemstones
Made To Order Collection Jewellery
With the exception of earrings, we offer a 14 day return window to review made to order piece of jewellery. If you are not completely satisfied with your item, you may return it for a full refund.
Items must be returned in the same condition as they were sent. If the item is damaged in any way it WILL void our return policy. Please note: while you have possession of any item, you are fully responsible for its value and care. It is not insured under our policy once delivered
Please contact us about any questions or special issues that we can help you with at +233 555 135 235, or email us at firstname.lastname@example.org
We can offer 3D wax models of your jewellery at an additional cost. Please contact us on +233 555 135 235 or email us at email@example.com for a quote.
Bespoke one of a kind designed jewellery (including Made to Order Collection jewellery that has been customised)
Entirely unique custom designs initiated/designed by a client will not be accepted for returns, apart from in exceptional circumstances, assessed on a case by case basis.
For Loose Gemstones:
We offer a 7 day return window for you to inspect your loose gemstone. The 7 day period begins when you sign for and receive your item from the shipping courier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and care.
If you need an extended inspection period, special circumstances can be agreed upon; however, they must be done so prior to the shipment of your item. Please contact us at +233 555135235.
Please note: Loose gemstones will not be accepted for a refund if they have been set, scratched, chipped, re-sized, cut, weigh differently or have been changed in any way.
- We reserve the right to change a return policy on certain items/situations on a case by case basis, if so we will inform the client in writing prior to commencing a transaction.
- We reserve the right to decline services to individuals whom we feel we cannot adequately serve.
- Design fees are not refundable.
How to Return an Item
If you have purchased an item and would like to return it, please contact us. Depending on the value of the item you are returning, you may be given special instructions on how process a return.
Items returned MUST be in the same new condition as they were when they were delivered to you. Damaged items wont be accepted and wil be ineligible for a refund.
Once we’ve received your item, we will issue a refund, less shipping costs. Shipping costs unfortunately cannot be refunded. Refunds will be processed back to the same method of original payment.
In order to prevent potential theft, please do not write any words on the package shipping label that may indicate the contents of the package (this includes jewellery, gemstones, diamonds, etc). Please do not declare the exact contents of your return. If required by customs or the shipping company, specify the item is an "Antique Sample" or "Rock Crystal Sample".
Returns can be sent to:
751 Linden Blvd #250
Brooklyn, NY 11203, United States
Please Note: NO insurance coverage OR value is to be declared on returned items. Our insurance company will issue insurance coverage on the return shipment.